The "CAO" of Eli Lilly Japan

Nice observation of Andrew Mascarenhas, vice-president of sales and marketing of Eli Lilly in Japan who described himself himself the "Chief Apologies Officer" not the CEO in Japan. Standards for quality in Japan are so high the pharmaceutical company cannot sell products that are acceptable for the French, German and US customers. So he got very much used to apologizing to the Japanese customers.
Strange when you see all the quality problems Japanese companies are having in China: recall after recall, the number of incidents is almost endless. Worth some thought.
Mascarenhas speaks at the Asia Business Conference at the UMBA, the business school of the University of Michigan.